Size Info:
| Size | Length (cm / inch) | Width (cm / inch) | Height (cm / inch) | Weight (g / lbs) |
| S | 35 / 13.78 | 30 / 11.81 | 28 / 11.02 | 450 / 0.99 |
| M | 40 / 15.75 | 35 / 13.78 | 35 / 13.78 | 750 / 1.65 |
| L | 60 / 23.62 | 45 / 17.72 | 45 / 17.72 | 1200 / 2.65 |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Thank You
House large and high quality, sorry that cat It is not sitting)
Smell really bad, glue or paint. First you need to air it.
It 'S very fast delivered directly to your home, for two Chihuahua 2.5 kg is fine and spacious. Recommend store
Everything is fine, thank you
Goods received within a month. Sewing and super quality. Look like cat behave
Thanks!
Super, wonderful!! High quality nice!! We are happy to!! Have zipper by both parties and is quite rigid for fabric. Without doubt a great success!!! Thank you store!!
Deliver the parcel courier directly to your home! Much вжатом condition, in рузультате house mauled. But not critical. Take size L. we are used to that on Ali, a little, but I was surprised, house IS HUGE! Two cats, relaxed fit. Beautiful inside, lining, with children's drawings. Podstilochka removed, bottom house of притивоскользящей fabric. I am very happy, Have little smell, on the balcony of weathered.
Smell synthetics, cat is the)) Think later the house!) I personally like!
Come to order very quickly, the store super! house was pleased with its quality, all rovnenko, flat seams, thread not stick, warm. the Only Thing I choose the big size and it's really a great, for my toychika space there is very much, it was possible for less. there are three my dog fit. But this I stepped. And it's on top. recommend! very warm, pillow soft and warm. superrr!!!!
Whoever said that two cat fit? My British barely got there and live there does not want.
Thank You much time 5 + + + + +
It is Lovely, high quality nice, to my kittens l It is love sleep in your new breed cot! The Seller service is excellent, now is very fast!! No doubt will ask for another like to have it in another spot in house and can enjoy it. Many thanks!! 5 *
exactly as in pic! good quality, fast shipping, I'm super pleased thank you! will definitely order more from this store.
Getting lezhanok was спецыфичный smell of glue or something like that, but putting the couches проветриватся ON BALCONY weathered. Like a dog small bench. Thank you very much. Fast shipping!)