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Dog Collar Personalized

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Pet Product Padded Big Dog Collar Personalized Canvas&Leather Puppy Cat Necklace for Small Medium Large Dog Chihuahua Collars Prduct information

1 . Material : Front is Canvas , Back is PU Leather Material

2 . Buckle : Alloy Buckle

3 . Color : Gold , Green

4 . Size :

XS# : 0.4 inch width — 9.8 inch length , Neck adjustable size : 5.9 inch — 9 inch , (1.0cm width — 25cm length , Neck adjustable size : 15cm — 23cm)

S# : 0.6 inch width — 11.8 inch length , Neck adjustable size : 7.4 inch — 10.6 inch , (1.5cm width — 30 cm length , Neck adjustable size : 20 cm — 28 cm)

M# : 0.78 inch width — 15.7 inch length , Neck adjustable size : 10.6 inch — 14 inch . (2.0 cm width — 40 cm length , Neck adjustable size : 28 cm — 36 cm)

L# : 0.98 inch width — 19.6 inch length , Neck adjustable size : 14 inch — 18 inch (2.5 cm width — 50 cm length , Neck adjustable size : 35 cm — 45 cm)

XL# : 1.18 inch width — 23.6 inch length , Neck adjustable size : 18 inch — 22 inch (3.0 cm width — 60 cm length , Neck adjustable size : 46 cm – 56 cm)

XXL# : 1.18 inch width — 28 inch length , Neck adjustable size : 22 inch — 26 inch (3.0 cm width –70 cm length , Neck adjustable size : 56 cm — 66 cm)

Product information

 

Shipping

  • We Ship to Worldwide (Except some countries and APO/FPO).
  • We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
  • Orders processed timely after the payment verification.
  • We will send the package from China via air post.
  • Delivery time depends on Shipping Carrier, Customs and Post Dispatch of destination and other factors.Most packages could be received in 20 business days (4 weeks).
  • The tracking number will be provided after your order has been shippe
  • If your order more than 2KG . we will auto choose the express delivery ( DHL / FEDEX IE / EMS ) for you. It will take 5 – 10 days .
  • If you can’t receive your item in 4 weeks , please let us know, we will check it for you .
  • Noted:we can’t assure exact delivery time of china post air mail . because it depends on local postal services’ efficiency .

Return Policy

If we make a mistake, we promise to resolve it for you immediately.

Items returned should be in its original undamaged and unused condition .should returns be required:

  • contact us via Alibaba.com’s message center
  • provide as much detail as possible about the problem you are having
  • authorization to return the item will be issued, shipping cost pay by buyer, so once you place the order, please read the products description carefully
  • return the item for the agreed exchange or refund
  • buyer should provide us the tracking number of the package returne

Feedback

  • If you are satisfied with our product and service, please give us a positive feedback with 5 star review which is very important for us. We will be very appreciate if you can leave your real feeling here.
  • If you are not satisfied with the items or our service, please contact us before leaving any feedbacks, we will resolve the issue immediately, thank you!
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Pet Stuff Club (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://petstuffclub.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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